Privacy Policy
Applicable to All Salori Life Customers, Members, App Users, and Website Visitors
1. Introduction
Salori Life LLP (hereinafter “Salori Life,” “we,” “us,” or “our”) understands and deeply respects the importance of privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide us with, via our website www.thesalori.com, mobile application, physical offices, partner studios, or other customer touchpoints (collectively, “Sales Channels”) will be collected, used, stored, and processed by us.
This Privacy Policy applies to any person who books, purchases, intends to purchase, or enquires about any travel package, adventure trip, experiential activity (including but not limited to pottery, photography, trekking, culinary, or wellness programs), or any other product or service made available by Salori Life (“Services”).
By making a booking, registering a membership, submitting personal data via our website or any office, or continuing to use our Services, you agree to the collection, transfer, storage, and processing of your personal information as described in this Privacy Policy. If you do not agree to this Policy, we cannot accept your booking and you should not use our website or Services. Salori Life includes any subsidiary companies, affiliates, or associate entities now or in the future.
2. Scope of This Policy
- This Policy applies to all customers (individual and corporate), prospective customers, website and app visitors, fitness members, and participants in any Salori Life program.
- It covers personal data collected through all Sales Channels: website, mobile app, telephone, WhatsApp, email, offices, partner studios, and authorised sales partners.
- It does not apply to third-party websites or service providers linked from our platform. Those parties maintain their own privacy policies, which we encourage you to review.
3. Personal Information We Collect
We collect the following categories of personal information, as appropriate to the Service you are using. We may collect it directly from you, automatically through your use of our platform, or from third parties such as payment processors, travel suppliers, partner studios, and social media platforms.
3.1 Identity and Contact Data
| Data Type | Examples |
|---|---|
| Personal identity | Full name, date of birth, gender, marital status, religion (where relevant to dietary/travel requirements), age, profile photograph |
| Contact details | Email address, mobile number, postal address, WhatsApp number |
| Government ID | Aadhaar card number, PAN card number and/or driving licence number |
| Travel documents | Passport number, issue and expiry date, nationality, visa details, frequent flyer or loyalty numbers |
3.2 Booking, Travel, and Activity Data
| Data Type | Examples |
|---|---|
| Booking details | Program selected, travel dates, departure city, group size, special requests |
| Experiential activity data | Workshop preferences (e.g., pottery, photography skill level), equipment requirements, prior experience declarations for adventure programs |
| Co-traveller data | Names, ages, passport details, and contact information of other travellers booked through your account |
| Health & fitness declarations | Medical conditions, disabilities, dietary restrictions, altitude or physical fitness assessments relevant to safe participation in programs |
| Visa & immigration data | Photographs, bank statements, business details, and supporting documents required for visa applications processed on your behalf |
3.3 Fitness and Membership Data
| Data Type | Examples |
|---|---|
| Membership details | Plan type, start and renewal dates |
| Fitness & training data | Trainer notes, fitness level, body measurements (where voluntarily provided), health declarations |
| Health information (sensitive) | Pre-existing medical conditions relevant to participation; collected with your explicit consent and used only for your safety |
3.4 Financial and Payment Data
| Data Type | Examples |
|---|---|
| Payment details | Card type and last 4 digits, billing address, UPI IDs, transaction history, payment history, banking details for refund processing (NEFT/RTGS) |
| Income/lifestyle data | Where voluntarily provided or relevant to credit assessments for deferred payment plans |
| TCS data | PAN details required for Tax Collected at Source on international forex remittances, as per Indian tax law |
3.5 Technical and Usage Data
| Data Type | Examples |
|---|---|
| Device & session data | IP address, browser type and version, operating system, device model, session data, pages visited, click-stream data, time and date of visits |
| Location data | Approximate geographic location derived from IP address; precise location only if permitted via mobile app settings |
| App usage data | App crashes, system activity, device-specific settings, in-app navigation, booking flow data |
3.6 Communications and Correspondence Data
- Email correspondence, support tickets, WhatsApp messages, and chat logs with our team.
- Telephone call recordings (where you are notified of recording in advance) for training and service improvement.
- Survey responses, testimonials, reviews, ratings, and feedback submitted to us.
- Photographs and videos taken during Salori Life programs, retreats, or events (see Section 9 — Photography Consent).
3.7 Social Media and Third-Party Platform Data
- If you connect or log in via a social media account (e.g., Google, Facebook), we may receive your name, email address, profile photo, and other permitted profile information.
- Public posts, tags, or mentions in which you reference Salori Life programs.
- Information shared with us by social media platforms about interactions with our advertisements or content.
3.8 Sensitive Personal Data
In some cases we may need to collect sensitive personal data, including health or medical information, dietary requirements linked to religious beliefs, or disability-related requirements. This data is:
- Collected only with your explicit, informed consent.
- Used solely to arrange the services you have requested and to ensure your safety and comfort during the program.
- Shared only with the specific third-party service providers who need it to deliver the relevant service (e.g., hotel, airline, local guide, activity instructor).
- Retained only for as long as necessary for the above purpose and then securely deleted or anonymised.
It is your responsibility to ensure that all personal information you provide is true, accurate, and complete. Salori Life is not responsible for the accuracy or correctness of information submitted by you.
4. Purpose of Collecting Personal Information
We collect and use your personal information to:
- Process your bookings, membership registrations, payments, and related transactions, and to confirm and manage your programs.
- Communicate booking confirmations, pre-departure information, itinerary updates, schedule changes, safety notices, and billing notifications.
- Carry out our obligations arising from contracts between you and us, or between you and any third-party supplier whose services you have booked through us.
- Arrange visa assistance, travel insurance, foreign exchange, and other ancillary services you have requested.
- Assess fitness, medical, or dietary information necessary for your safety in adventure activities, trekking programs, or fitness classes.
- Personalise your experience — curate activity recommendations, itineraries, training plans, and marketing offers relevant to your interests.
- Allow our customer service team to contact you, resolve complaints and disputes, and provide after-sales support.
- Detect, investigate, and prevent fraud, abuse, and other unlawful activity.
- Ensure the website and app content is presented effectively for your device and location.
- Conduct internal research, analytics, and audience measurement to improve our Services, website, and communications.
- Comply with legal, regulatory, tax, accounting, and immigration obligations.
- Send you marketing communications, newsletters, and promotional offers where you have opted in, or as otherwise permitted by applicable law.
If processing of your data is essential for us to deliver a Service you have booked (e.g., sharing passport details with a visa consulate, or dietary information with a hotel), a withdrawal of consent to that processing may prevent us from completing your booking or may compel us to cancel it.
5. Cookies and Tracking Technologies
5.1 What are Cookies?
Cookies are small text files stored on your device by your web browser when you visit a website. They are used to identify you from other users, remember your preferences, keep you logged in, and help us understand how you use our platform. Most browsers accept cookies by default. You can control or delete cookies through your browser settings, though disabling certain cookies may affect the functionality of our website. By continuing to use our website after being shown a cookie notice, you consent to our use of cookies.
5.2 Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Strictly necessary | Required for the website to function (e.g., booking flow, login, session management). Cannot be disabled. |
| Performance / analytics | Collect anonymous data on how visitors use our site (pages visited, time spent, click paths) to help us improve. Tools include Google Analytics and similar services. |
| Functionality | Remember your preferences (language, currency, saved searches) to personalise your experience. |
| Targeting / advertising | Used to show you relevant advertisements on our site and third-party platforms. May track your visit across sites using pixel tags. |
5.3 Pixel Tags and Similar Technologies
We may use pixel tags (also called web beacons) to track whether marketing emails have been opened and to measure advertising effectiveness. This information is anonymous and is used to optimise our communications. Third-party advertising partners may also employ pixel tags to collect anonymous browsing data for retargeting purposes; all such data is anonymous and does not personally identify you.
5.4 Third-Party Analytics
We use third-party analytics tools (such as Google Analytics) under contractual arrangements. These providers may independently collect and process data about your visits. We recommend reviewing the privacy policies of such third parties. We never share your personally identifiable information with advertising partners without your consent.
5.5 Mobile App Permissions
When you install the Salori Life app, you will be asked to grant certain device permissions. These are used as follows:
| Permission | How We Use It |
|---|---|
| Location | To show you nearby Salori Life programs, partner studios, or offices. Used only while the app is active, unless background location is separately consented to. |
| Camera & photos | To allow you to upload profile photos, documents, or activity images within the app. |
| Contacts | If permitted, to enable social sharing features (e.g., inviting friends to a program). Contact data is not stored on our servers. |
| Notifications | To send booking updates, reminders, promotional alerts, and emergency communications (if opted in). |
| Storage | To save downloaded itineraries, booking vouchers, and documents for offline access. |
You may revoke any permission at any time through your device settings; doing so may limit certain app features.
6. Parties With Whom Your Information Is Shared
We do not sell your personal information. We may share it with the following categories of recipients, as necessary to deliver our Services or comply with our obligations:
6.1 Travel Suppliers and Activity Partners
When you book a travel or experiential program, your personal information (including passport details, dietary requirements, health declarations, and activity preferences) will be shared with the third-party suppliers needed to deliver your booking:
- Airlines, rail, and transport operators
- Hotels, resorts, homestays, and accommodation providers
- Destination Management Companies (DMCs) and local tour operators
- Activity and workshop facilitators (pottery studios, photography instructors, trekking guides, culinary hosts, etc.)
- Visa consulates and processing agencies
By making a booking with us, you authorise us to share your information with such suppliers. Each supplier processes your data under their own privacy policy; we are not responsible for how they handle it and encourage you to review their policies where relevant.
6.2 Fitness Partners
For fitness activities, relevant data (including your health declarations) may be shared with affiliated studios and/or partner trainers involved in delivering your sessions during the trips.
6.3 Financial and Insurance Partners
- Payment processors and banks for processing transactions and preventing fraud.
- Insurance companies for the processing of travel insurance policies included in or sold alongside our programs.
- Banks and financial institutions for EMI or deferred payment arrangements.
- International SIM card and foreign exchange providers where such services are offered.
If you choose to avail services from our business partners (e.g., co-branded credit cards, travel insurance), those services will be governed by the partner’s own privacy policy.
6.4 Group Companies and Corporate Affiliates
In order to improve service efficiency and personalisation, your personal information may be shared with our holding company, subsidiary companies, associate companies, or entities under common control with Salori Life. Such sharing is done under controlled and secure circumstances. In the event of a merger, acquisition, sale, or restructuring of Salori Life or any part thereof, customer personal information may be transferred to the relevant acquiring or successor entity.
6.5 Service Providers (Data Processors)
We engage trusted third-party companies to perform certain functions on our behalf, including IT hosting, cloud storage, customer support platforms, data analytics, email delivery, and market research. These providers are contractually obligated to handle your data only as directed by us and to maintain appropriate security standards.
6.6 Legal and Regulatory Authorities
We may disclose your personal information to government authorities, courts, law enforcement agencies, or regulators when required by law, court order, judicial proceeding, or other legal process, or when we reasonably believe disclosure is necessary to protect our legal rights, defend against claims, or comply with applicable regulations (including immigration authorities for international travel bookings).
6.7 Marketing and Contest Partners
Where you have consented to receive marketing communications, we may share filtered personal information with carefully selected business partners for joint promotional activities. We will not pass your contact details to any other third party for independent marketing purposes without your express prior consent.
7. Cross-Border Data Transfers
Due to the international nature of travel programs, your personal data may be transferred to and processed in countries outside India where our suppliers, service providers, or group companies operate. Such countries may have data protection laws that differ from those applicable in India.
Where required, we put in place appropriate safeguards — such as contractual clauses — to ensure your data is treated securely and in accordance with this Privacy Policy. By using our Services, you consent to such transfers. Data shared with us is primarily processed and stored in India, and in such other jurisdictions where third parties engaged by us may process data on our behalf.
8. Marketing Use and Communication Preferences
8.1 Marketing communications
With your consent (opt-in) or where otherwise permitted by applicable law, we may contact you by email, SMS, WhatsApp, RCS, or telephone with information and offers related to Salori Life programs, fitness products, seasonal promotions, new launches, and travel inspiration. You may opt out of marketing communications at any time by:
- Clicking the ‘unsubscribe’ link in any marketing email.
- Sending a written request to privacy@thesalori.com.
- Updating your communication preferences in your account settings.
Opting out of marketing communications will not affect transactional communications related to your bookings or memberships.
8.2 Contests, surveys, and feedback
From time to time, we run contests, surveys, and online polls to gather feedback and improve our Services. Participation is voluntary. Personal information collected for contests is used only to administer the contest and notify winners. Survey responses are aggregated and used for product improvement and service development purposes.
8.3 Newsletter
If you have subscribed to our newsletter, we will send you curated travel inspiration, program highlights, wellness tips, and promotional offers. You may unsubscribe at any time using the link in any newsletter email.
9. Photography, Video, and Testimonial Consent
Salori Life programs, retreats, workshops, and events may be photographed or filmed for use in our marketing materials, website, social media channels, and promotional communications. By participating in a Salori Life program, you give us your consent to use photographs and videos in which you may appear for such purposes.
If you do not wish to be photographed or filmed, please notify your trip leader or our team in writing before the commencement of the relevant program. We will make reasonable efforts to respect your preference, though we cannot guarantee complete exclusion in group settings.
Testimonials, reviews, or quotes you provide to us may be published with your first name and program attended (e.g., “Rahul, Spiti Valley Trek”) unless you specifically request anonymity.
10. Third-Party Website Links
Our website and communications may contain links to third-party websites (such as airlines, hotels, insurance providers, or activity partners) that may be relevant to your program. These are provided for your convenience. We take no responsibility for the content, accuracy, or privacy practices of any linked third-party website.
Once you click on an external link, you leave the Salori Life website. We do not share your personal information with such third-party website owners without your prior written consent. We strongly encourage you to review the privacy policies of any third-party site before submitting personal information to it.
11. Data Security
We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorised access, loss, misuse, disclosure, or alteration. These measures include:
- SSL (Secure Socket Layer) / TLS encryption for all data transmitted via our website and app.
- PCI-DSS compliant payment processing — full card numbers and CVV codes are not stored on our servers.
- Access controls ensuring that only authorised personnel can access personal data on a need-to-know basis.
- Secure server infrastructure and regular security assessments.
However, transmission of information over the internet is never completely secure. While we will take all reasonable steps to protect your data, any transmission is at your own risk. In no circumstance will Salori Life be held responsible for any loss of personal information resulting from malicious third-party interception unless caused by our gross negligence. In the event of a data breach affecting your information, we will notify you and relevant authorities as required by applicable law.
Certain parts of our website and app are accessible only after sign-in. You are responsible for keeping your password confidential. We ask you not to share your password with anyone. You may withdraw consent to provide any personal information at any time, but doing so may limit access to certain Services.
12. Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including to comply with our legal, tax, accounting, and regulatory obligations.
| Data Category | Retention Period |
|---|---|
| Booking & transaction records | 7 years from the date of the last transaction, as required by applicable tax and accounting law |
| Loyalty membership data | For the duration of the membership and 3 years thereafter |
| Health / sensitive data (trip-specific) | Deleted or anonymised within 90 days of the completion of the relevant program, unless a legal claim is pending |
| Marketing preferences & contact data | Until you opt out or as permitted by applicable law |
| Call recordings | 90 days unless required longer for dispute resolution |
| Website cookies & analytics data | As per the retention terms of the relevant analytics tool (typically 26 months for Google Analytics) |
Where we cannot delete certain data (e.g., public comments or feedback), we will anonymise it such that you can no longer be identified from it.
13. Your Rights
Depending on your location and applicable law (including India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”), GDPR for EEA residents, and other applicable regional privacy laws), you may have some or all of the following rights:
| Right | What it means |
|---|---|
| Right to access | Request a copy of the personal data we hold about you, along with information about how it is processed. |
| Right to correction | Ask us to rectify any inaccurate or incomplete personal data. |
| Right to erasure (‘right to be forgotten’) | Request deletion of your personal data, subject to our legal and contractual retention obligations. |
| Right to withdraw consent | Withdraw consent at any time where processing is based on consent (e.g., marketing emails). Withdrawal does not affect the lawfulness of prior processing. |
| Right to data portability | Request that we transfer your data to you or another controller in a structured, machine-readable format, where technically feasible. |
| Right to object | Object to processing for direct marketing or, in certain circumstances, for other legitimate interests. |
| Right to restrict processing | Ask us to pause processing of your data in certain circumstances (e.g., while a correction request is under review). |
| Right to nominate (DPDP Act) | Under India’s DPDP Act, nominate another individual to exercise your rights on your behalf in the event of your death or incapacity. |
| Right to lodge a complaint | Lodge a complaint with the Data Protection Board of India or your local data protection supervisory authority. |
To exercise any of these rights, please contact us at privacy@thesalori.com with your name, registered email address, and details of your request. We may need to verify your identity before processing the request. We will respond within 30 days.
14. Intellectual Property Rights
All products, concepts, ideas, program designs, logos, the brand name “Salori Life,” and all associated marks developed by us are our exclusive intellectual property. We hold trademarks, copyrights, and other proprietary rights in these materials. You agree that you will not use, display, reproduce, or distribute any of our registered or unregistered intellectual property without obtaining prior written consent from Salori Life. Any person who attempts to infringe our intellectual property rights will face appropriate legal consequences.
15. Accuracy and Authenticity of Information
It is your duty to ensure that all personal information provided to us is true, accurate, complete, and up to date. Salori Life is not responsible for any consequences, including denial of boarding, visa rejection, or activity exclusion, arising from inaccurate, incomplete, or false information provided by you. We accept no responsibility for the authenticity, accuracy, or correctness of information submitted by you.
16. Children’s Privacy
Our Services are primarily directed at adults (18 years and above). Where we knowingly collect personal data from a minor (under 18) in connection with a family program or youth fitness, we do so only with verifiable parental or guardian consent, and use it solely to deliver the specific program. If you believe a minor has provided us data without appropriate consent, please contact us at privacy@thesalori.com and we will investigate and take appropriate action.
17. Grievance Officer (India — IT Act, 2000 & DPDP Act, 2023)
In accordance with the Information Technology Act, 2000, the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance / Nodal Officer are as follows:
Name: Grievance Officer, Salori Life LLP
Designation: Grievance Officer — Data Privacy
Email: grievance@thesalori.com
Postal Address: Orris Carnation Residency, Tower D2, Flat No. 401, Sector 85, Sikanderpur, Badha 109, Gurgaon, Haryana 122004 India
Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
Any grievance or complaint with respect to the processing of your personal data or any aspect of this Privacy Policy may be submitted to the Grievance Officer. We will acknowledge your complaint within 24 hours and aim to resolve it within 15 days of receipt.
If you are not satisfied with our response, you may approach the Data Protection Board of India (once constituted under the DPDP Act) or any other competent authority under applicable law.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, business practices, or legal requirements. The contents of this Privacy Policy are subject to revision at any time. It is your responsibility to check the current version of this Policy periodically. By continuing to use our website, app, or Services after any update, you agree to comply with the then-current Privacy Policy.
Where changes are material and affect active members or customers, we will provide advance notice via email or in-app notification. The effective date at the top of this document reflects the date of the latest revision.
If at any time you believe we have not adhered to this Privacy Policy, please inform us immediately at privacy@thesalori.com and we will take all reasonable steps to investigate and resolve the issue.
19. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or your personal information, please reach out to:
Privacy Enquiries: privacy@thesalori.com
General: hello@thesalori.com
Contact: grievance@thesalori.com (Mon–Sat, 10 AM to 6 PM IST)
Postal Address: Orris Carnation Residency, Tower D2, Flat No. 401, Sector 85, Sikanderpur, Badha 109, Gurgaon, Haryana 122004, India