Refund Policy

We know plans can change. This policy explains how cancellations and refunds work for Salori fixed-departure wellness journeys. It should be read together with our Terms & Conditions.

1. Cancelling your booking

To cancel, please contact us as early as you can. The refund you receive depends on how far ahead of departure you cancel — the earlier you tell us, the more we can refund, because places on small-group journeys are limited and held for you.

2. Refund schedule

The following schedule is indicative. The exact cancellation terms for your journey are shown on the journey page and at checkout before you pay, and those terms take precedence for your booking:

• 30 days or more before departure — full refund, less any non-refundable deposit.
• 15–29 days before departure — 50% refund of the amount paid.
• 7–14 days before departure — 25% refund of the amount paid.
• Fewer than 7 days before departure, or no-show — no refund.

3. How refunds are processed

• Approved refunds are returned to your original payment method.
• Refunds are typically initiated within 5–7 business days of approval; the time for the amount to reach you depends on your bank or card provider.
• Any applicable payment-gateway charges and taxes are handled in line with the terms shown at booking.

4. Non-refundable items

Some amounts may be non-refundable — for example a booking deposit (where stated), third-party costs already committed on your behalf, and optional add-ons or merchandise that have already been fulfilled. This is made clear at the time of booking.

5. Instalments

If you reserved with a deposit and are paying by instalments, any refund is calculated on the total amount actually paid to us at the time of cancellation, according to the schedule above.

6. If we cancel or change a departure

If we cancel a departure — for example if the minimum group size isn't reached — you may choose a transfer to another departure or a full refund of amounts paid to us for that booking. If we make a significant change to a confirmed journey and it doesn't work for you, the same choice applies.

7. Medical & exceptional circumstances

We understand that serious, unforeseen circumstances arise. Where a journey cannot proceed for medical or other exceptional reasons, please contact us — we will do our best to help, including transferring your place where possible. We strongly recommend holding travel insurance that covers cancellation.

8. Contact

To cancel a booking or ask about a refund, get in touch and our team will guide you through it.